Reviews from
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4.8
#
2201 Reviews
4.8 Average of 2201 Reviews
  • Sophie Closier
    31 minutes ago

    This dealership is TOP of the game! I'm an ex service technician for Audi and I've seen my way through many of dealerships in my years and I can honestly say everything about nissan Toomey Basildon is spot on and I've never seen a workshop (service garage) so clean and organised! In regards to the motability/sales team,they are flawless! They know their stuff. Had a test drive with Paul who was honest and friendly. Returned to dealer to place order and had the absolute pleasure of being assisted further by tony who finalised order for me. I can honestly say tony needs a serious promotion! Guys fantastic. Brilliant efficient service and I would highly recommend. Thankyou soo much Tony, spot on mate!

    Toomey Nissan Basildon
  • Estuary Online
    6 hours ago

    Jessica is absolutelyawesome! From start to finish she went above and beyond expectationsthank you! If you need a new car, without hassle or stress then visit Jessica at Toomey, she will not disappoint

    Toomey Nissan Southend
  • Andy Milne
    11 hours ago

    Bought a new Nissan Juke from Toomey Southend. Their sales assistant Harry was excellent. Very patient, professional and helpful. Made the experience painless.

    Toomey Nissan Southend
  • Martina Murphy
    1 day ago

    Excellent customer service from Jack. Very happy with our new car, Jack had everything in hand made the whole experience super easy took care of everything. 5 star service from Jack

    Toomey Nissan Southend
  • Claire
    1 day ago

    Staff were friendly as you would expect though had to wait a while to grab the attention of someone so we could look at a vehicle outside. Not pushy sales staff thankfully as that would have made me walk away

    Toomey Nissan Basildon
  • Chris Earl
    2 days ago

    Mak was great to deal with!

    Toomey Nissan Southend
    Response from Toomey Motor Group Limited 1 day ago

    Thank you for your review Chris! We are delighted to hear that Mak was great to deal with during your experience with us. If you need additional support please reach out to the team again. Thank you!

  • MJN1980
    2 days ago

    I would like to thank Sophie for her assistance and professionalism. Many thanks.

    Toomey Nissan Basildon
    Response from Toomey Motor Group Limited 1 day ago

    Good morning and thank you for your five-star review! We are delighted to hear that Sophie ensured that you had an excellent and professional service. If you need additional service please reach out to the team again. Thank you!

  • Eli WChem
    4 days ago

    Team at nissan Toomey southend are very helpful especially Makaram Akram, brilliant customer service, which made the whole sales process smooth and efficient.

    Toomey Nissan Southend
    Response from Toomey Motor Group Limited 3 days ago

    Thank you for your review, Eli! We are delighted that Makaram was very helpful and provided a smooth customer service experience throughout. If you need further support please reach out to the team again. Thank you!

  • Jason Bedlow
    4 days ago

    Looked after well, happy with the way the sale went and happy with my new car. Would recommend Toomey Southend. Cheers Simon

    Toomey Nissan Southend
    Response from Toomey Motor Group Limited 3 days ago

    Good morning Jason and thank you for your review. We are delighted to hear that Simon ensured you were well looked after during your experience. If you need further support please reach out again. Thank you!

  • Matt Hutchins
    5 days ago

    The whole experience was seamless, no fuss, friendly but efficient and Jessica was knowledgeable about the product and tailoring to my needs

    Toomey Nissan Southend
    Response from Toomey Motor Group Limited 4 days ago

    Good morning Matt and thank you for your review. We are delighted to hear that your experience was seamless, friendly and efficient throughout. Jessica will be delighted that she was able to provide a tailored experience and share her knowledge about the products. If you need additional support please reach out to the team again. Thank you!

  • janet dean
    5 days ago

    Was very pleased with service Addy and Lee was very good

    Toomey Nissan Basildon
    Response from Toomey Motor Group Limited 4 days ago

    Good morning Janet and thank you for your review. We are thrilled to hear that Addy and Lee were very good in ensuring you had a pleasant experience with us. Please reach out again if you need further support. Thank you!

  • Beverley Earl
    1 week ago

    Great experience with Ammar, friendly and efficient service even though we are buying from the Southend branch. Would thoroughly recommend

    Toomey Nissan Basildon
    Response from Toomey Motor Group Limited 5 days ago

    Hi Beverley, we are pleased that Ammar was friendly and professional throughout! If you need anything else, please get in touch!

  • sian nordon
    1 week ago

    The Team was very helpful and friendly, Mak in particular was a big help and made everything very straight forward. Found the perfect car and I am very happy with the experience.

    Toomey Nissan Southend
    Response from Toomey Motor Group Limited 5 days ago

    Hi Sian, we are pleased to hear that Mark was incredibly helpful and made everything straightforward! If you need anything else, please let us know!

  • Ron Kelly
    1 week ago

    Enquired about my new car and Paul was on top form and just to say drove 450 miles down from Scotland and drove out today with my new car. Excellent service as always and Paul was excellent start to finish . So please with my 4th car from toomey Nissan Basildon and in a heart beat contact Paul if and when I change again. So if your thinking stop and just go and buy your dream car from Toomey Basildon and don’t forget to ask for Paul

    Toomey Nissan Basildon
    Response from Toomey Motor Group Limited 5 days ago

    Hi Ron, we are pleased that Paul made the drive down worth it! We hope you enjoy your now 4th car from Toomey Nissan Basildon! If you need anything else, please do not hesitate to get in touch again!

  • melvin donald
    1 week ago

    Tony Hopkins was amazing and really helpful.

    Toomey Nissan Basildon
    Response from Toomey Motor Group Limited 1 week ago

    Good morning Melvin! We are delighted to hear that Tony was amazing and helpful throughout your experience with us. If you need further support or have any questions please reach out to the team again. Thank you!

  • Lee Mason
    1 week ago

    Just brought a new car from Nissan, and was great service from start to finish, was greeted with a nice friendly welcome by Mak, who looked after me. If I had any issues or questions he resolved them. Will recommend him and Nissan.

    Toomey Nissan Southend
    Response from Toomey Motor Group Limited 1 week ago

    Thank you for your review Lee! We are delighted to hear that Mak provided a great service from start to finish and you were greeted with a nice and friendly welcome. It's great that he was able to ensure you had a smooth process and resolved any issues or questions you had. If you need further support please reach out to the team again. Thank you!

  • Laura Brannigan
    1 week ago

    Mak was very helpful would definitely recommend going here for your new car.

    Toomey Nissan Southend
    Response from Toomey Motor Group Limited 1 week ago

    Good morning Laura! We are delighted to hear that Mak was very helpful during the purchase of your new car. It's great that you would recommend him too! If you need additional support please reach out to the team again. Thank you!

  • F H
    1 week ago

    Good experience from Sales Person Mak

    Toomey Nissan Southend
    Response from Toomey Motor Group Limited 1 week ago

    Thank you for your five-star rating! If you need additional support please reach out again. Thank you!

  • Julie Low
    1 week ago

    Would definitely recommend Tony Hopkins who did me a fantastic deal on my new car, great service, very knowledgeable & has agreed to send me a personalised video of all the features on my new car enabling me to maximise my new purchase experience

    Toomey Nissan Basildon
    Response from Toomey Motor Group Limited 1 week ago

    Good morning and thank you for the review, Julie! We are delighted to hear that Tony was able to ensure you received a fantastic deal on your new car as well as answer your questions and provide additional knowledge. If you need additional support or have any questions please reach out to the team again. Thank you!

  • Jason Butt
    1 week ago

    Tony Hopkins was amazing throughout the test drive and ordering process. All questions answered and a directory of information. Found the whole process pleasurable compared to other dealers. Tony even recorded a video of all the functions in the car so it can be used as a reference point if stuck. Thank you Toomey Nissan

    Toomey Nissan Basildon
    Response from Toomey Motor Group Limited 1 week ago

    Good morning and thank you for your review, Jason. We are delighted to hear that Tony was amazing throughout your test drive and ordering process. It's great to know that he could answer all of your questions and provided a personalised video to show you the functions of the vehicle. If you need additional support please reach out to the team again. Thank you!

  • Ultimate Gaming
    1 week ago

    Today I purchased a vehicle from Tony Hopkins who gave great customer service, great touches with the personalised video of the car that I was thinking of buying before I travelled all the way here to finally see in person. Such a friendly car show room would highly recommend!

    Toomey Nissan Basildon
    Response from Toomey Motor Group Limited 1 week ago

    Thank you for your review! We are glad to hear that Tony ensured you had a great experience and was able to provide videos to show you around your vehicle. If you need further support please reach out again. Thank you!

  • Rita Cohen
    1 week ago

    I decided to visit the Toomey show room in Basildon and was impressed by the professionalism of the gentleman Mr Lukas Tamasauskas Although the offices were in temporary accommodation due to a refurbishment, Mr Tamasauskas made sure that my wife and I were comfortable and offered us tea and coffee I am disabled and use the Motability scheme and Mr Tamasauskas was extremely knowledgeable about the car I was interested in He ensured I was able to access the relevant paperwork required which made things easier for me When I went to pick up the car, Mr Tamasauskas showed my wife and I to the car and explained the many changes to the Qashqai I had previously and I was again impressed by his knowledge and the way he ensured that we both understood the many additions I would suggest that Mr Tamasauskas is a real asset to Toomey Motor Group in Basildon and have pleasure in giving him 5 stars

    Toomey Nissan Basildon
    Response from Toomey Motor Group Limited 1 week ago

    Good morning Rita and thank you for your detailed five-star review! We are delighted that Lukas ensured you received a professional, comfortable and knowledgeable experience throughout your journey with us. If you need additional support or have any questions please reach out to the team again. Thank you!

  • Lynn Thomas
    1 week ago

    Jessica dealt with us at Nissan Southend and I could not fault the service. Very good from start to finish and a very smooth process. We are very happy with the purchase and could not recommend her more.

    Toomey Nissan Southend
    Response from Toomey Motor Group Limited 1 week ago

    Good morning Lynn! Thank you for the excellent five star review. We are delighted to hear that Jessica ensured you had a great and smooth service and that you were very happy overall. If you need further support please reach out to the team again. Thank you!

  • Imogen Russo
    2 weeks ago

    Great experience buying our new Nissan Qashqai. Tony Hopkins was our salesman and he made the whole process straightforward. We enjoyed taking the car for a test drive and did feel pressured to commit to buying.

    Toomey Nissan Basildon
    Response from Toomey Motor Group Limited 1 week ago

    Good morning Imogen! We are delighted to hear that Tony ensured you had a wonderful experience when purchasing your new Qashqai. If you need additional support please reach out to the team again. Thank you!

  • Sam Kruger
    2 weeks ago

    Tony Hopkins - approached us while looking at a Qashqai outside, very friendly and informative, best thing about experience is that we didn’t feel pushed into a sale it was all very relaxed. Very happy with our experience

    Toomey Nissan Basildon
    Response from Toomey Motor Group Limited 1 week ago

    Good morning Sam and thank you for your five-star review. We are thrilled to hear that Tony was friendly, and informative and ensured you had a great experience. If you need further support please reach out to the team again. Thank you!

  • Rhys Elmer
    2 weeks ago

    Had a great experience today with Tony Hopkins, sorted us a great deal.

    Toomey Nissan Basildon
    Response from Toomey Motor Group Limited 1 week ago

    Good morning and thank you for your review, Rhys. We are delighted to hear Tony ensured you received a great experience and a good deal. If you need additional support please reach out to the team again. Thank you!

  • Michael Plant
    2 weeks ago

    Excellent customer service.

    Toomey Nissan Basildon
    Response from Toomey Motor Group Limited 1 week ago

    Good morning and thank you for your review, Michael! We are delighted to hear that our team ensured you had an excellent customer service experience. If you need further support please reach out to the team again. Thank you!

  • Sarah Clark
    2 weeks ago

    Great. Addy, Lee, Ammar were wonderful.

    Toomey Nissan Basildon
    Response from Toomey Motor Group Limited 1 week ago

    Good morning Sarah! We are delighted to hear that Addy, Lee and Ammar were wonderful during your experience with us. If you need further support or have any questions please reach out to the team. Thank you!

  • shani wilkinson
    2 weeks ago

    Excellent service from Tony Hopkins, explained everything about my new car fully, took time to answer my questions, was very patient while I had a test drive, and having the added bonus of Tony sending me a video of how the car works is going above and beyond. 5 star service as usual from Toomey Nissan Basildon. Thank you

    Toomey Nissan Basildon
    Response from Toomey Motor Group Limited 2 weeks ago

    Good morning Shani and thank you for leaving an excellent review! We are delighted to hear that Tony was attentive, informative and took the time to answer your questions as well as arrange a test drive. If you require additional support or have any questions please reach out to the team again. Thank you!

  • Les
    2 weeks ago

    We have been looking around for a new car for a while and ended up in Toomy Nissan Southend on a Sunday afternoon. After a bit of browsing we were approached by a very welcoming team member (Jessica). The showroom was extremely busy but Jessica and the team were doing an excellent job of managing the footfall in a controlled and professional manner so everyone felt they were being attended to. The upshot of this visit was we ended up booking a test drive and negotiating a deal with Jessica and her manager John who was also extremely professional and friendly. This 5 star rating is well deserved for numerous reasons but the main one has to be the teams approach to customer service from the top down. Nothing was too much trouble and it was clear that the customer first approach was their priority and real. Would I be comfortable recommending this showroom to others, definitely. Thanks Jessica, John and team and well done.

    Toomey Nissan Southend
    Response from Toomey Motor Group Limited 2 weeks ago

    Good morning Les and thank you for your excellent detailed five-star review. We are delighted to hear that on Sunday Jessica was able to ensure you received a professional, attentive and comfortable experience despite the showroom being busy. If you need further support or have any questions please reach out to the Toomey Nissan Southend team again. Thank you!

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